Terms and Conditions

Privacy & Freedom of Information


Richmond and Hillcroft Adult and Community College respects the privacy concerns of the visitors to this Website.

Certain non-personal information of visitors (for example, the type of browser being used by the visitor, the type of operating system in use by the visitor and the domain name of the visitor’s Internet service provider) is recorded by the standard operation of the College's Internet servers. This information is primarily used for internal purposes, to monitor our site’s performance and to improve our service.

Personally identifiable information may be collected by the College when website visitors voluntarily provide this information (such as through the newsletter request). All such personal information is retained by the College in accordance with its data protection policy and is not sold or otherwise transferred outside the College unless we are required by law or by court/governmental order to disclose such information in a particular circumstance.

We sometimes use e-mail addresses and other personally identifying information to contact visitors who communicate with us. For example, we direct e-mail to visitors who provide us with their e-mail addresses for specific purposes such as receiving our prospectus, or other course literature requests.

In the event that we would e-mail a newsletter or bulletin, these would contain instructions on how to discontinue receipt of the newsletter or bulletin.

This site contains links to other websites. The College is not responsible for the privacy policies and practices or the content of such websites.

If you have submitted personal information to this website and would like to review that information, update it or have it deleted from our records, please send a written request to e-mail foi@hillcroft.ac.uk

Your Acceptance of These Terms

By using this site, you signify your assent to this Privacy Policy. If you do not agree to the terms of this policy, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of this website following the posting of changes to these terms will mean that you accept those changes.

If you have any questions about this policy, you may contact webmaster@hillcroft.ac.uk

Freedom of Information

Publication Scheme

The publication scheme is a guide to the information we routinely publish, or which we intend to publish and provides a description of the ‘classes’ of types of information published. We are currently also building up a list of the actual publications available within each class, with the location of where it may be found.

Adopting a publication scheme is a requirement of Section 19 of the Freedom of Information Act 2000. The purpose of the Act is to promote greater openness by public authorities (ie, government and other public sector organisations, including Universities and Further Education Colleges). The Hillcroft College scheme follows the Model Publication Scheme produced for Universities, Further Education Colleges and Sixth Form Colleges across England, Wales and Northern Ireland.

How do I obtain information covered by the Publication Scheme?

We will make available items which belong to classes in the Publication Scheme. Any exceptions are noted in the descriptions of the different classes of information. These will generally be for reasons related to the Data Protection Act or commercial sensitivity.

Where possible we intend to progressively publish all documents covered by the scheme in electronic format via our website although at present all documents are available in hard copy only.

How much do printed publications cost?

Printed information on the courses and services we offer is available free of charge, as are packs issued to people responding to notices of job vacancies. If requested, we will produce publications in other formats; in these cases we will usually make a charge, amounting to the cost of producing the item in the format requested and sending it. In certain circumstances we may waive the charges.

Who do I contact if I have a question, comment or complaint?

If you are not able to obtain what you require, or if you have any questions, comments or complaints about this scheme, please contact:

Sara George Richmond and Hillcroft Adult and Community College Parkshot Richmond TW9 2RE Telephone: 020 8439 8953 Email: Sara.George@racc.ac.uk

What about information not covered by the Publication Scheme?

From 1st January 2005 you will have the right, under the Freedom of Information Act 2000, to request any information (subject to certain exemptions) held by a public authority, including such a college as Richmond and Hillcroft Adult and Community College, which they have not already made available through their publication scheme. Requests will have to be made in writing and in general, public authorities will have twenty working days to respond. The College may charge a fee, which will be calculated according to Fees Regulations. We will not be required to release information to which an exemption in the Act legitimately applies.

Who do I contact if I have a complaint?

We will do everything in our power to meet your information needs. However, if you have a complaint we are unable to resolve, you have the right to complain to the Information Commissioner, the independent body which oversees the implementation of the Freedom of Information Act: The Information Commissioner; Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF